Case Study: Toni learns to relax around visitors

Meet the dog

Toni is a very big, black-and-tan, floppy-eared, 3ish years old male mixed breed who was adopted by Sabrina when he was about 5 months old. With the exceptions of the two issues described below, Toni is a laid-back and mostly low energy dog.

Sabrina has four housemates, and they all have active social lives – a lot of the time, there isn’t just five people at their house, but rather ten. It’s never boring, and it’s never quiet. Toni does well in this environment – he’s a good fit for a social owner. Soon after Sabine got him, he started greeting each and every one of their visitors like old friends, even when they were new ones.

The behaviors we wanted to change

1) Toni used to get very excited when Sabrina had visitors, would try and jump on their lap as they sat on the couch, solicit attention, scratch their legs, and whine. It wasn’t easy to have a conversation with Toni in the room. Sabrina wanted to change his behavior around visitors. Taking him places wasn’t easy, either, because he insisted on being the center of attention when Sabrina was out with friends.

2) Out in the street, Toni would bark and lunge at other dogs. Sabrina wanted him to learn to pass them calmly.

Training steps: Learning to relax around human friends

Toni’s life included a lot of different people coming and going. He had the right kind of personality for it – he liked people. However, he liked them so much that he wanted to interact with them, and he had learned that the best way to do so was to pester them until they gave him attention! Sabrina had a lot of dog-loving friends, so this had been working well for him.

We decided to teach Toni to station on a blanket. This particular blanket would only come out when Sabrina wanted him to stay on it, and the blanket itself would become the cue to lie down.

Our first challenge was that Toni wasn’t interested in food rewards. He was free fed. Sabrina had a 15-kilo bag of high-value kibble in a corner of her bedroom. The bag was always open, and Toni just walked over and ate when he was hungry. He had been free fed ever since Sabrina got him. He was a little chubby, but he didn’t over-eat. He was very relaxed around food in general. Food wasn’t a limited resource. This was convenient in everyday life, but presented a training challenge!

In order to increase Toni’s interest in earning his food, Sabrina stopped free-feeding him. The first thing Toni needed to learn was that food could be the consequence of something he did – a concept he wasn’t familiar with. However, he knew how to sit. This was our starting point. Sabrina asked him to sit, clicked, and fed a cookie. She threw the next cookie to make him get up again, asked for another sit, clicked, and threw a cookie. After looking slightly perplexed in the first few sessions, Toni decided that this strange new game was fun. Now that food wasn’t available for free anymore, Toni’s interest in it had increased considerably. He liked interacting with people anyways, and these cookies weren’t all that bad, either! You could see him perk up as he realized that he had the power to make clicks happen and food appear.

With the help of a cookie pressed against Sabrina’s hand with her thumb, he soon learned to do a hand-touch as well, which earned him a click and released the cookie. Sabrina could fade the lure within a few reps. Toni learned to figure out how to get his cookie: sitting, hand touches, or “shake”: he needed to paw at a closed fist in order to get his treat!

Next, I showed Sabrina how to add an element of shaping to her training sessions. Toni was going to learn to go to the blanket we were later going to use to change his behavior around visitors. I asked Sabrina to get a new blanket Toni had never seen before. She made a big fuss about it, then put it on the floor. Toni came over to investigate – click! Sabrina threw the cookie away from the blanket. Toni chased down his treat, and since he hadn’t been done investigating the blanket just yet, he returned to give it another sniff – click! In the course of several short sessions, Toni learned to step on the blanket with all four paws. Now, Sabrina clicked him for standing on the blanket, and then lured him into a down with the reward cookie. She waited a second or two, clicked again, and threw a cookie off the blanket. After a few reps, Toni offered his first voluntary down on the blanket and got a jackpot. After every brief session, Sabrina removed the blanket. It was only out when she was working with it.

Once Toni had learned to lie down on the blanket as soon as it was presented, we put the blanket where Sabrina eventually wanted it to be when she had visitors: in one of the corners of her big couch. It was important to her that Toni could be a part of her social life. She didn’t want him to have to wait in a different room, in a crate, or in a corner. During training sessions on the couch, she could sit next to him, feed him cookies and read or work on her laptop at the same time. She could also scratch his ears while he relaxed next to her, which he loved.

Once Toni recognized the appearance of the blanket on the couch as his cue to lie down, we started adding duration. From this point onwards, we made sure that Toni wouldn’t have Sabrina’s undivided attention. She’d read a sentence – feed a cookie. Read two sentences – feed a cookie. Read three sentences – feed a cookie, and so on. As long as he continued hanging out on his blanket next to her, cookies would materialize. At the same time, we made sure her full attention and eye contact weren’t part of the picture we were creating. After all, we wanted Toni to eventually relax rather than “work,” and Sabrina wanted to be able to focus on her visitors, and not just on her dog.

Toni was good about relaxing for the occasional cookie, and daily sessions got Sabrina to a point where she could soon read several pages of a book between the individual cookies, and occasionally replace a cookie with ear scratches. We systematically introduced Sabrina getting up, walking around the room, and sitting down again while Toni remained in his spot. He also learned to stay when Sabrina got up, left her room, and then came right back in. We practiced this until Sabrina could get up, go to the kitchen, get a glass of water, and return without Toni getting up or getting fidgety.

The next step was practicing with various visitors. The first one was me: Toni learned that the blanket game could still be played when someone else was in the room. We first increased the rate of reinforcement again, and since Toni’s desire in this situation was to interact with the visitor, we decided that I – the visitor – would give him the occasional cookie and attention when he was on the mat. My attention made the reward even more reinforcing.

It turned out that Toni was actually able to be quite patient and well mannered now that he knew hanging out on his blanket would get him cookies and attention. His excitement hadn’t been due to high arousal and overflowing energy – he had simply learned that he had to pester people in order to get attention. Once provided with an alternative behavior, he turned out to be an easygoing big boy.

After some experimenting, we decided that the mat would come out right before a visitor came into Sabrina’s room. If he stayed on his mat, the visitor would come over and great him with a cookie right away. If he got up, the visitor would turn around and close the door behind them. Sabrina would pick up the blanket, wait a second, and then put it down again. This usually reminded Toni to lie down. Now the visitor could come in and approach again.

Sabrina then began to ask other helpers to visit her in order to train her dog. First, we worked with two of her dog-savvy housemates. Then, she would ask friends to help her. If Tony stayed on his blanket, Sabrina would instruct her friends to deliver a cookie to him and calmly talk to him.

While building this new behavior, Sabrina had people over specifically for this exercise, not in order to socialize or talk about other things. She was consistent in her training, and it showed in Toni’s progress. He learned to stay on his mat while visitors came in the room, and his overall level of excitement around human friends decreased.

Sabrina then switched from cookies to long-lasting chews and stuffed Kongs that Toni could use to entertain himself on the blanket when she had people over. At that point, she was able to actually focus on her visitors, too, and not just on training Toni. By the time Toni had gotten used to eating part of his dinner from a Kong when Sabrina had people over, she was able to start giving him more freedom again. At first, she had made sure people would leave before Toni finished his Kong. Then we tested what would happen if Toni got to finish his Kong before the visitor left: it turned out he soon dozed off while Sabirna and me were still sitting together. We then tried what would happen if Sabrina released Toni and took away the blanket after he had finished his Kong – and he would just trot over to his bed and continue dozing off there. The Kong seemed to have a calming effect, and Toni’s need to be the center of attention had disappeared now that his relaxation on the blanket got reinforced on a regular basis. As Sabrina gradually increased his post-chew freedom, he would sometimes go right to his bed, and other times, he’d jump off the couch, wag and wait for ear scratches from Sabrina or the visitor before heading over to his bed. The attention-seeking behavior and vocalization had disappeared completely.

Training steps: Learning to relax in public

Sabrina wanted to be able to take Toni more places. In order for him to relax around friends away from home, Toni needed to generalize his blanket skills. Most cafés and restaurants in Austria allow dogs, and it is pretty normal that people bring their dogs when they go out for lunch or dinner. In order to practice for this, Sabrina and I went to McDonalds. Fast food restaurants are perfect for this: you can just get up and leave anytime, and it’s perfectly fine to only spend a few minutes inside. We picked a table in a quiet corner. Sabrina would head over to the table, put down the mat, and calmly reinforce Toni for lying down on it, and for staying down. I would get our drinks from the counter and join them. Once Toni had settled, he got a frozen Kong or long-lasting chew. We would finish our drinks, keep an eye on Toni, and discuss the next training steps. Then, Sabrina would trade the Kong or the remains of the chew for a cookie, release Toni, pick up the blanket, and we would leave.

After going through these steps together, Sabrina was ready to practice at places like McDonald’s, Burger King, or Starbucks on her own, or in the company of dog savvy friends. If she went on her own, she made sure to set him up for success by having him wait in the car while she ordered her coke or coffee and put it on the table, and set up the blanket. Then, she got Toni from the car, lead him directly to her table, and rewarded him for recognizing his blanket and lying down on it.

Gradually, Sabrina increased the time Toni could spend at a fast food restaurant, and decreased the attention he got from her until she was able to take him to other restaurants as well and actually have conversations with her friends while he relaxed on his blanket under the table.

Why we chose this training approach

Toni wasn’t a high energy dog to begin with. That made the blanket a good choice. He wasn’t torn between finding an outlet for his energy, and staying on the mat. He just needed an acceptable way to solicit attention when people were around. Hanging out on a blanket was congruent with his base personality: a big, friendly, laid-back dog.

Toni’s excitement around people wasn’t based on anxiety or insecurity. He genuinely liked people, and wanted to meet them. Not knowing how to get their attention was frustrating to him. Interacting with them was reinforcing, not stressful. This made it possible to integrate visitors into his reinforcement protocol.

It was important to Sabrina that our training plan would allow Toni to keep being part of her social life. She wanted her friends to be his friends, too. Using a blanket on the couch achieved just that.

Check back next week for how we worked on Toni’s second issue: barking and lunging at strange dogs in the street.

A Pet Dog’s Job

Trainers often distinguish between pet dogs and sports dogs. A pet dog is a dog whose only job is to be a pet. A buddy. A friend. A loyal companion and family member. A sports dog, on the other hand, has a very specific job: she is supposed to do well in her owner’s chosen field of competition – agility, obedience, nosework, tracking, herding … Dogs can have all kinds of jobs, and successful sports dog handlers usually focus on one or two of these options and dedicate a major part of their spare time to them.

Rumor has it that being a pet dog is easy and doesn’t require any training at all. Few things could be further from the truth! The typical pet dog is a family member, integrated into her humans’ life as much as possible. Human lives are pretty complex, and so are the behaviors required of a family dog!

Sports behaviors are trained specifically for the ring. The rules are clear, and you know what distractions to expect. Pet dog behaviors, on the other hand, are trained for all kinds of situations: living in the house, riding in a car, interacting with people and other dogs, socializing at the dog park, chilling under the coffee shop table, riding public transportation, playing with children, walking in the city, hiking in the mountains. Being a pet dog requires a lot of flexibility and great generalization skills. Often, a pet dog is expected to be mellow and relaxed during the week, and up for adventures on the weekend. He is expected to be social and friendly with all people and dogs, but not so friendly that he knocks over children or grandparents during a happy greeting. She is are expected to keep the leash loose, no matter how exciting the environment, to come when called, no matter what the distraction, and to be cuddly and low-maintenance, yet active and wiggly when it’s time to play. She is are also supposed to be cute, bark as little as possible, and don’t chew on inappropriate objects.

Being a good pet dog is not an easy job!

The good news is that having a good pet dog can add significantly to a human’s quality of  life: you’re never lonely, even when you are alone. You have a hiking partner. You have someone to pet when you’re sad, an ice-breaker when meeting new people, and a conversation topic at every party. (“You won’t believe what my dog did today! She …”)

The bad news is that it’s hard to train a pet dog to fulfill all these expectations! Attending puppy class at your local dog training club won’t cut it – after all, you want good behavior at home and in everyday life, not just in the training building.

The good news is that there is a simple trick that might significantly improve your dog’s behavior and your relationship with her – and it doesn’t even require a lot of effort. It might not make her perfect, but it will help!

We tend to see the bad rather than the good. As a result, dogs get yelled at more often than they get rewarded: you catch your dog chewing up your shoes and tell her “No!” However, you don’t reward her for chewing on her Nylabone. You get upset when she ignores you when you call, but take it for granted when she comes. You are mad at her when she pulls, but don’t even notice when the leash is loose.

So here’s the trick:

For the next two weeks, don’t feed your dog’s dinner from a bowl. Give her her usual breakfast before you leave for work in the morning. Measure out her dinner, and fill your pockets to make sure it’s always handy. Your job is to feed your dog his entire dinner portion as a reward for things you like. Make an effort to catch her being good! Does your dog not jump up when you come home? That’s worth praise, pets, and food! Does she settle on her mat while you have dinner rather than beg at the table? Get up a few times during your meal, walk over and drop a piece of dinner kibble on her bed! Does she sit politely and make eye contact to get you to pet her or open the door? Praise and treat her! When you walk her, does she occasionally make eye contact? Praise and feed every single occasion! Let her know how happy this makes you! Does she come in from the yard when you call? That’s worth a cookie or two! Does she only bark once or twice when there’s a disturbing sound outside? Go feed her; that’s great! Does she greet the delivery person with a friendly tail weg? Praise and treat! Does she allow you to clip her nails? That’s worth at least one cookie for every nail!

If there’s still food left in the end of the day, feed it from her bowl, and make a mental note to make an even bigger effort to catch her being good tomorrow! With every day, you’ll catch her being good more often, and you’ll run out of kibble sooner and sooner. After two weeks of using her dinner to reward good behavior, compare your relationship and and your dog’s behavior to what you started out with. How did it change?

For more tips and tricks on raising the “perfect” pet, check out my Perfect Pet class, starting October 1st at Fenzi Dog Sports Academy.